Article 5 of Legislative Decree 22/05/1999 n. 185 relative to consumer protection concerning distance contracts provides for the right of the consumer to withdraw from the contract. This right consists in the possibility for consumers to withdraw from the purchase unconditionally, without the need for any explanation towards Loràl Radicchio, and without incurring any other costs. The consumer however, must return any unwanted, unopened items received. Loràl Radicchio will refund the consumer the entire amount already paid for the unwanted items and the delivery costs incurred.
The right of withdrawal can be exercised in any moment after the finalisation of the sale, and in any case within 20 consecutive calendar days of receiving the goods, informing Loràl Radicchio directly of the intention to exercise the right to withdrawal and providing the following details:
-Date and number of the receipt
-In the case of partial withdrawal, a description and total of products that are intended for return.
-all appropriate bank details in order to receive a bank transfer of the amount due. (bank sort code and bank account number).
Notification of withdrawal and the above information should be sent to Loràl Radicchio in one of the following ways:
Email: loral@loralradicchio.it
Fax: 0423.71.82.46
Recorded delivery:
Loràl Radicchio S.A.S
Via Brentanella 59/a
31023- RESANA Treviso
Any unwanted parcels received must be returned to this address within 20 days of receipt of goods by standard delivery.
Any payment already received for a complete order (including shipping costs) will be refunded to include all delivery costs, and the reimbursement of partial orders will be refunded in this case without any delivery costs within 14 days of receiving the returned goods from the consumer.